Cancellation & Refund Policy

Last updated: 14 July 2026

This policy explains how cancellations and refunds work for programmes offered by learnfromCher.com. It forms part of our Terms of Service.

1. Weekly group tuition

• Discontinuing: let us know in writing (WhatsApp or email) before your next monthly payment — no further fees will be charged.
• Mid-month withdrawal: completed lessons are not refundable; remaining unconsumed lessons in a paid month are refunded pro-rata.
• New-student safeguard: a new student who withdraws within the first week of joining receives a pro-rated refund of the unused portion of that month, no questions asked.
• Missed lessons: covered by the lesson recording (available for 7 days); there are no separate make-up lessons.

2. Bootcamps and holiday courses

• Deposit: the deposit shown at registration is non-refundable except where we cancel the course.
• Withdrawal before the course starts: fees paid beyond the deposit are refunded.
• After the course starts: fees are not refundable; missed sessions are covered by recordings (available for 14 days per session).
• If we cancel (for example, the course does not reach its minimum of 5 students): full refund, including the deposit, or a credit toward another programme — your choice.

3. Private 1-to-1 sessions

Sessions may be rescheduled with at least 24 hours' notice. Sessions cancelled with less notice, or missed without notice, are chargeable.

4. Emergencies

We understand that illness and family emergencies happen. Tell us as early as you can and we will work out a fair arrangement — typically a recording, a credit, or a rescheduled session.

5. How refunds are paid

Approved refunds are returned via the original payment method within 14 days.

6. Questions

Contact us on WhatsApp or at the email on our contact page before enrolling if anything here is unclear — we would rather answer questions early than surprise you later.